This Privacy Policy sets out the basis on which we will process any personal data,
including without limitation, payment data, and other data we collect from you or
from other sources or those you provide to us (“Data”). In order to access and use
the www.ounce.com.sa website or application (collectively the “Site”), the services
and applications (collectively the “Services”). We understand the importance of this
data, and we are committed to protecting and respecting your privacy. Please read
the following carefully to understand our data practices. By using our services, you
consent to the handling of data in accordance with this Privacy Policy.
Pronoun (or similar) references in this Privacy Policy are references to Ounce
Precious Metals, which owns the Ounce website and app. References to “you” or
“user” are references to you as an individual or legal person, as the case may be.
What data may we collect from you?
We may collect and process the following data:
Data you provide by filling in forms on the Site, including data provided when
registering to use the Site and other shared registrations (eg social media logins),
subscribing to our services, publishing materials, or ordering other services.
Data you provide when entering a competition or promotion through our site,
completing a survey or polling, or submitting reviews, testimonials or feedback.
Data you provide to us, or that we may collect from you, when you tell us about any
difficulty you encounter when using our site.
Record correspondence if you contact us.
General, aggregate, demographic, and non-personal data.
If you download or use our mobile application, we may be able to access details
about your and your mobile location, including your device’s unique identifier.
Details of the transactions you have made through our website and details of our
processing and delivery of the goods you have ordered.
Details about your computer, including, for example, your IP address, operating
system and browser type, as well as data about your general use of the Internet (for
example, by using technology that stores data on or accessing your device, Such as
cookies, conversion tracking code, web beacons, etc. (collectively “Cookies”)).
Your email address that has been provided to us by third parties who have confirmed
to us that they have obtained your consent to share your email address.
Any other data we consider necessary to enhance your experience using the Site.
How will we use your data?
We may use the data in the following cases:
To provide you with information, products or services that you request from us or
which we think you may be interested in, and where you have agreed to be contacted
for such purposes.
To provide you with location-based services, such as advertising, search results, and
other content tailored to you.
To carry out the obligations arising from any contracts entered into between you and
any other party using our site, or between you and us.
To improve our services and to provide better and more customized services.
To ensure that the content of our Site is presented in the most effective manner for
you and the device you use to access our Site.
To notify you of changes to our site.
For any other reason we deem necessary to enhance your browsing experience on
the Site.
To administer incentive programs and fulfill your requests for such incentives,
and/or to allow you to participate in competitions and to notify you if you win.
To whom can we disclose data?
Data about our customers is a very important part of our business. We therefore only
share data as described below and with companies that follow practices that have, at
a minimum, protection benefits similar to those described in the Privacy Policy:
Other parties:
To provide our Services, we may cooperate with other affiliates or non-affiliated
service providers (for example: logistics companies used to deliver products to you,
marketing companies, payment processors for online transactions, etc.). In order to
carry out your transactions, these other companies may store the data in a digital
wallet so that your use of our services is more efficient.
You understand how important it is for these companies to have access to relevant
data to perform their tasks. We make sure that these companies do not use the data
for other purposes. We may also receive data from these companies (eg: delivery
data and updated addresses), for the purpose of using them (eg: to correct our records
and deliver merchandise for any purchase you make). By using the Site, you consent
to the transfer, storage, use, and disclosure of data between our affiliates and nonaffiliated service providers wherever they are located. Provided that these companies
are contractually committed to respecting data privacy.
Marketing and promotions.
We may also use the data to provide you with information about goods and services.
which may be of interest to you as well as enhancing your experience in browsing
and using the Site, service messages, new features and improvements, special offers
and events of interest. We may communicate with you via various channels,
including but not limited to emails, web notifications, publications, telephone,
application messages, and news article transfer cards.
Business Transfer: In the event that our company or virtually all of our assets are
acquired, customer data will be one of the assets transferred to the new owner.
Protecting our Site and Other Sites:
We disclose a customer’s account and other personal data when we believe such
disclosure is appropriate to comply with laws and investigations to enforce laws and
to protect the rights, property, or safety of our users or others. This includes
exchanging data with other companies and organizations for a variety of reasons,
including fraud protection and credit risk reduction.
How do we store your data?
The data we collect from you may be transferred or stored in a location inside or
outside the Kingdom of Saudi Arabia. It can also be processed by a team working
inside or outside the Kingdom of Saudi Arabia. However, this staff works for us.
This staff is involved, among other tasks, in fulfilling your order, processing
payment details and providing support services.
We will store data for as long as necessary in accordance with this Privacy Policy or
if required to comply with any law. The data may be transferred, stored, processed,
and used by our affiliates or non-affiliated service providers in one or more
countries.
A country outside the country to which you belong. It is also possible to transfer and
store your payment data by our affiliate companies to process payments and provide
technical support services.
What protection standards do we apply?
We take the necessary technical, commercial, technical, and administrative steps to
ensure that data is treated securely and in line with this Privacy Policy, in order to
protect data from unauthorized access, alteration, disclosure or destruction. We may,
for example, use encrypted electronic technology to protect data as it is being sent
to our site, as well as an external electronic firewall, and electronic firewall
technology on the computer hosting our site so that we can block malicious attacks
on the network. Only employees, service providers and agents who need to know
the data will be allowed to access it in order to carry out their work.
It is important for you to ensure that your password and the device you use to access
our site are protected to avoid any unauthorized access by third parties. You are
solely responsible for keeping your password strictly confidential, for example, be
sure to sign out after you have finished using a common use device.
Unfortunately, sending data over the Internet is not completely secure. Although we
will do our best to protect the data, we cannot guarantee the security of the data
transmitted to our site, and you are solely responsible for the risks of sending any
data.
How do you access and modify the data?
You can access a wide range of data about your account and your interactions with
the site for the purpose of displaying the data, and in some cases updating it.
Examples of data that you can easily access on the site: If you are registered:
Updated data regarding your most recent purchase orders.
Personally Identifiable Data (including your name, email, password,
communications and personal advertising preferences).
Payment settings (including credit card information).
Email notification settings.
You may refuse to receive our marketing communications in the future at any time
by adjusting your customer communications preferences, through the unsubscribe
link provided in the email communications. To shop through the mobile application,
you will need to adjust the notification settings in the general section of your mobile
phone.
In addition, our system will place cookies when you log in to the site and this is to
ensure a pleasant and smooth user experience through the site. You can disable
cookies by changing your browser settings. If you disable cookies, this will affect
how our website works and you may not be able to access or use some or all of the
functionality of the website. For example: Performance cookies collect information
about how you use the Site – ie which pages you visit most often – allowing us to
provide you with relevant and targeted options that enhance your browsing
experience and use of the Site.
We may retain a copy of the data for the purposes of compliance with laws, in
particular when you update information where we keep a copy of the prior data for
our records.
What if we change our privacy policy?
Our work is constantly changing, so our Privacy Policy may be affected and need a
parallel change. We will publish the current version of this Privacy Policy on the
Site and it will remain in effect from the date of its publication on the Site or upon
the date we specify as the date of its entry into force.
We may periodically send email reminders of our notices and terms, but you should
check your frequent visit to our site for the latest changes.
You should check the Privacy Policy regularly. Your continued use of the Site
following any changes constitutes your acceptance of this Privacy Policy as
amended.
Welcome to the ounce website and application, referred to as the “website”
www.ounce.com.sa
These Terms of Use and all additional policies and terms (if applicable) on the Site
set out the terms on which we provide you with access to and use of the Site, services
and applications, including our mobile application (collectively, the “Services”).
You can find out all the additional policies and terms from the site in the Terms and
Conditions section.
By accessing, registering and/or continuing to use or access the Services, you agree
to be bound by these Terms of Use and the Legal Documents with immediate effect.
these Terms of Use and legal documents are subject to modification by us at any
time. Your continued use of the Website following the posting of any change
constitutes your acceptance of these Terms of Use and the revised legal documents.
About the site:
This website is an e-commerce platform that allows corporate, individual and other
users to purchase a variety of products.
We reserve the right to introduce new services and to update or withdraw any of the
services, at our sole discretion without any liability.
Registration conditions:
You must be of legal age to purchase products in your country of residence
Being able to provide a valid address for delivery and delivery of products.
To be able to provide contact and other data for the delivery and delivery of products
You agree to the terms and conditions of the Terms of Use and other policies
mentioned on the site.
To register on the site, we will need to provide some information, and your
registration on the site will not be accepted if the necessary information is not
provided to us. We reserve the right to refuse any registration without giving reasons.
We may also carry out the necessary checks to verify your identity and registration
requirements.
Your commitments:
When you use or access the Services, you agree to the following:
Your responsibility to maintain privacy and to limit access to and use of your account
and password, and agree to be responsible for all activities that occur under your
account and password Agree to notify us immediately of any unauthorized use of
your password or account or any other breach of the Site’s Safe Use Standards
Provide complete, true and current information about yourself and your use of the
Services as determined by us Not to disclose to third parties (except as required or
specified by us) the User Information provided to you Cooperate with requests from
us for additional information regarding your eligibility and use of our services .
When you use or access the Services, you agree that you will not:
Spread viruses or other technologies that may harm our Services or the interests or
property of other users.
Violate any copyright, trademark, patent, moral, advertising, database, and/or other
intellectual property rights (collectively, “Intellectual Property Rights”) relating to
or licensed to us.
Violation of any intellectual property rights relating to third parties.
Collecting users’ information without their consent.
or circumvent any of the technical procedures we use to provide the services
Use of information or images of the site.
Intellectual property rights:
Except for rights expressly granted in accordance with these Terms of Use:
All content on the Site is our property including but not limited to text, graphics,
logos, images, audio clips, digital downloads and software. We (or our licensors, as
the case may be) reserve all right, title and interest in and to the Site and the Services,
including, without limitation, all intellectual property rights contained in these
Terms of Use.
You agree that you may not use our trademarks
General Provisions:
Applicable Law:
These Terms of Use and any related non-contractual rights or duties shall be
governed by and construed in accordance with the laws of the Kingdom of Saudi
Arabia.
Conflict Resolution:
If you have any issues with our services please contact us and we will work hard to
resolve your issue as soon as possible. Any disputes or controversies relating to these
Terms of Use, including any related non-contractual rights or duties, shall be
resolved by the courts of the Kingdom of Saudi Arabia
Overall agreement:
These Terms of Use and the documents referred to or incorporated in these Terms
of Use constitute the entire agreement between the parties with respect to the subject
matter of the Agreement and supersede all prior agreements, negotiations and
representations, written or oral, relating to the subject matter. Except as specified in
the Terms of Use and the documents referred to or included in these Terms of Use,
there are no conditions, representations, warranties, undertakings or agreements
between the parties, whether direct, indirect, collective, express or implied.
Adjustments:
No modification to these Terms of Use or any addition or supplement may be made.
We reserve the right to make any modification, change, addition or supplement to
these Terms of Use at any time or from time to time. We will publish the current
version of the Terms of Use on the Site and it will be effective when posted on the
Site or upon the date specified by us as the “Effective Date” (if any). Your continued
use of the Services in the event of any changes constitutes your agreement to be
bound by the revised Terms of Use.
Separability of items:
If any of the provisions of these Terms of Use is deemed null by any of the competent
courts, illegal or unenforceable, this will be canceled for a provision of these Terms
of Use and the rest of the terms and conditions will continue in effect as long as the
legal and economic substance of the transactions under their terms remain standing
without any adverse effect on its edges.
The majeure force:
Neither party shall be liable for loss, damage, delay or non-performance as a result
of the actions beyond the control of any of the parties, whether that action could have
been foreseen (such as act of God and actions of legislative, judicial or regulatory
authorities of any federal or local government or jurisdiction). or actions of any of
our subcontractors or any third party supplier of goods or services to us, labor
disruption, total power outage, or economic boycott)
No waiver:
A waiver of any provision of the Terms of Use shall not constitute a waiver of any
other provision (similar or not), nor shall any other waiver constitute a continuing
waiver of any of the relevant provisions, unless expressly stated in writing.
Communication:
You can contact us via our e-mail, direct chat on the site, messages or WhatsApp, or
call our call center at 00966570100200 in the Kingdom of Saudi Arabia.
Continuity of access:
All provisions which are stated to remain in effect or which are in effect by their
nature after termination of the Contract shall remain in effect after the termination
or suspension of your membership in the Site.
1- Introduction:
(Terms of Sale, Exchange and Warranty) means the terms and conditions under
which purchases are supplied and delivered to you as a buyer on our ounce.com.sa
website or app (collectively the “Site”) owned and operated by ounce.com.sa
Precious. In addition to the terms and conditions of other policies such as the
replacement policy, warranty policy, and others.
Please read these terms carefully before proceeding with the purchase process
through the site, by submitting the purchase order through the site, you agree to these
terms of sale and abide by them with immediate effect.
In addition, please read our Privacy Policy, as your use of the Site and these Terms
of Sale are governed by our Privacy Policy.
The aforementioned reference to the first person (or similar) is a reference to the
Ouqia Foundation for Precious Metals and Gemstones that owns the Ouzah website
and application, and a reference to you or the user is a reference to you as an
individual or legal person, as the case may be.
2- Acceptance and cancellation of the purchase order:
Supplier: As specified on the site, each product in the purchase order is sold by us.
Acceptance of the purchase order: The purchase order issued by you is accepted by
us when we notify you of acceptance in writing (either by e-mail or a short message
on the mobile phone) or by WhatsApp message, and if you do not receive any
notification from us, this means that the purchase order issued by you is not accepted.
Payment: Your issuance of the purchase order is an authorization from you to us or
any third party specialized in electronic payments to deduct the value of the
purchases from the balance of your credit or debit card, knowing that we accept
payment under:
Credit card or debit card.
Mada card.
Bank transfer to one of our mentioned accounts
cash on delivery
We also accept payment by any other method displayed on our website
We may add or cancel certain payment cards or payment methods accepted by us at
any time and without any prior notice on our part.
Purchase order cancellation:
You can cancel the purchase order immediately before shipping the product for any
reason.
Cancellation of your order by us:
We reserve the right to cancel your order when:
Failure to pay the value of purchases when due
Your failure within a reasonable period of time we determine to you to provide us
with the information required to deliver the Products to you
You have not allowed us, within a reasonable period of time, to deliver the Products
to you, or you have failed to take delivery of them
Failure to prove payment of the value of purchases in case of bank transfers.
We have the right to cancel the order by us within 48 hours from the time of the
purchase order without giving reasons.
3-Delivery of your order:
Delivery cost: The cost of delivering the products is according to the prices
mentioned on the website.
Delivery date: This information will be shown to you on the website.
Delivery Delay:
If our delivery of the product is delayed for reasons beyond our control, we will
contact you as soon as possible to let you know, and we will take steps to minimize
the consequences of the delay in delivery.
If there is no one at your address to receive the product and the product cannot be
delivered by mail to your mailbox, you will need to contact us to guide you on how
to receive the product.
If you cannot collect the product from us as agreed or you cannot reschedule the
delivery of the product after it cannot be delivered to you at your address we will
contact you for further instructions.
4- Invoice:
The official invoice is received with the product.
Invoice is the main document containing all product information (it is the main
reference).
In the event of a discrepancy or an error in the invoice, please contact us to correct
the error.
The invoice must be kept (to be used in case of replacement, repair, sale, etc.)
5- Returns and exchanges:
Return: As the prices of the products fluctuate, it is not possible to return any of the
products after receiving them.
Exchange: The following table shows our replacement policy:
Reasons for replacement
Exchangeability
Exchange Terms
You received the wrong product
You received a damaged or damaged product
yes
Replacement within a maximum period of one week from receiving the product
The product has never been used and is in its original packaging
– Existence of the invoice
– If you change your mind
no
– do not apply
6- Warranty Policy:
Ounce Foundation for Precious Metals and Gemstones, the owner of the Ounce
website and application www.ounce.com.sa, guarantees the following:
All the main products displayed on the site are of precious metals and gemstones
such as (gold, silver, etc.)
All products on the website or application are free from any defects or impurities
All products have the stamp of the factory.
All products comply with the regulations and laws issued by the Ministry of
Commerce related to precious metals and precious stones.
The warranty period for products sold through the website is one week from the date
of receipt.
Warranty is for products that have a defect, error or damage that occurred before the
customer received the product.
A guarantee that the gold caliber of the product is identical to what is mentioned on
the site.
In the event that it is proven that the product has a defect, damage, (mistake in the
invoice, for example), or does not match the caliber mentioned on the site. In this
case and based on the aforementioned warranty, the customer has the right to replace
the product during the warranty period.
The invoice must be kept to benefit from the guarantee
Warranty does not include:
Damage resulting from accidents, misuse, spillage, or other external causes.
The warranty does not include products that have been repaired in workshops or
stores after receiving the product.
Warranty does not cover used products.
7- return money:
In the event that the customer does not receive the product due to a mistake on our
part or a delay in delivery (for a period of more than 30 days) or due to the
cancellation of the purchase order by us or by the customer (in case the customer
fulfills the cancellation conditions), the customer has the right to refund the amount
that was paid (after deducting Shipping and payment fees, if any).
The refund will be given to you at the same time we receive and inspect the product
at our Customer Merchandise Configuration Center, and your final payment will be
as follows:
If the payment is made by bank transfer, the transfer will be refunded to the same
account transferred from it within a maximum period of (5) working days (with
deduction of transfer fees, if any).
Payment by mada, credit or debit card: The amount will be refunded to the same
card or by bank transfer within thirty (60) days from the day we received the product
at our customer’s goods preparation center, after deducting the card fees.
Payment by other means shall be refunded on the same payment method or through
a bank transfer within a maximum period of (60) days.
8- Legal Obligations of Clients:
As a party to this Agreement, you acknowledge and undertake to:
Comply with applicable laws at all times and with legislation and regulations
including – without exception – all privacy protection laws, laws and regulations
You have all the powers and eligibility to enter into this Agreement and pay the dues
in accordance with the terms and conditions contained therein.
If you purchase the Product on behalf of a business, you confirm that you represent
it and are acting on its behalf and that it will comply with these Terms of Sale.
As permitted by applicable law, we will not be legally responsible, and you confirm
your agreement here that we will not be liable for any damages or losses that may
arise from the following, whether directly or indirectly:
Late delivery of Products or failure to deliver a part of them if you yourself fail to
provide us with the information we need within a reasonable time since we requested
it or you fail to make a payment.
Damage that may result from unauthorized repairs to products.
You are completely reliant on the content or any other information provided by the
site regarding the product for which you have issued the purchase order.
Your use or inability to use the product you ordered.
Website delays or disruptions, or delays or disruptions to our Services.
Your loss of a business opportunity or your inability to do business or the like due
to our inability to deliver the product you ordered on time.
Any actions or events beyond our control.
8- General provisions:
Applicable Law: The (Terms of Sale, Replacement and Warranty) and any noncontractual rights and obligations arising out of or related to the mentioned (Terms
of Sale, Replacement and Warranty) shall be governed by the laws applicable in the
Kingdom of Saudi Arabia and shall be interpreted in accordance with these laws.
Settlement of Disputes:
If you are not satisfied with any of the products you purchased through the site, you
can contact us via e-mail, through our social networking sites, direct chat on the site
or via WhatsApp, or call our call center on the phone number 00966570100200 in
the Kingdom of Saudi Arabia Saudi Arabia.
If you are not able to reach us within 90 days of your notification to us, we may
resort to arbitration and court in the Kingdom of Saudi Arabia.
Third Party Rights: No party other than the parties to this Agreement has the right
to implement any of its provisions.
Relationship of the parties: None of what is mentioned in the content of these
(conditions of sale, replacement and warranty) may be interpreted or considered,
whether by its parties or by any third party, as a partnership or joint company
between the parties to the agreement, as it is understood that the parties to the
agreement entered into A contractual relationship to perform a service for each of
them is independent of the other.
Additional Assurances: The parties agree to act and implement or arrange to make
and implement each required act, document or anything reasonably each within the
scope of its powers to implement and activate these (Conditions of Sale,
Replacement and Warranty) to their fullest extent including without limiting the
assistance of each other Some are in compliance with applicable law.
Waiver: These (Terms of Sale, Replacement and Warranty) are binding to ensure
the interest of its parties, successors and authorized assigns, and you agree not to
assign or transfer the validity of these Terms or any of your rights or obligations
under these Terms of Sale, Replacement and Warranty whether Directly or
indirectly, without our initial written consent, provided that we do not decline to
issue consent without reasonable cause.
Entire Agreement: These (Conditions of Sale, Replacement and Warranty) and the
documents referred to or attached to them contain the entire agreement between the
parties regarding their subject matter, and supersede all previous agreements,
negotiations and representations, whether written or oral, with respect to their
subject matter. There are no conditions, representations, warranties, undertakings or
other agreements between the parties to this agreement, whether direct, indirect,
express or implied, other than that agreement and the documents and documents
referred to or attached.
Modifications and Changes: These Terms of Sale, Replacement and Warranty
cannot be changed, diversified, modified or supplemented in any way by you, and
we reserve the right to modify, diversify and supplement (Terms of Sale,
Replacement and Warranty) at any time and from time to time. We will also publish
the current version of (Conditions of Sale, Replacement and Warranty) on the
website and application, and each change will be effective immediately upon its
publication or on the date of its appointment.
For the date as the effective date (as applicable). Your continued use of the Site and
our Services after any change is made constitutes your agreement to be bound by the
changes that have occurred and to work with the terms after the modification and
change.
Separability of clauses: If any court of competent jurisdiction decides that any of
these provisions (conditions of sale, replacement and warranty) are not valid, illegal
or unenforceable, this clause will be immediately canceled from those conditions
and the rest of the terms and conditions will continue in effect as long as it remains
in effect. The legal and economic essence of the transactions that were carried out
under its terms shall exist without any adverse effect on its parties.
Force Majeure: Neither party to the Agreement shall be liable for any loss, damage,
delay or failure to perform due to acts beyond their control, whether such acts or
events could or could not be reasonably foreseen (including acts of God or statutory
provisions). or judicial rulings, regulatory or governmental decisions made by local
or federal governments, courts or governing bodies, the work of subcontractors or
any third party supplier of goods or services to us, economic boycott, power outage
or labor disturbance).
Waiver of a Condition: Our waiver of any provision of these Terms of Sale,
Replacement and Warranty shall not be construed as a waiver of any other provisions
contained therein (whether similar or different provisions), nor shall a waiver of a
provision be construed as It is a permanent waiver, unless we express it expressly
and in writing.
Continuity: All provisions contained in these (Conditions of Sale, Replacement and
Warranty), whether express or surviving in nature, shall remain in effect even upon
the suspension or expiration of your membership on the Site.
• The gold bars pictures in the store are display pictures only and are not imprinted
while all of our gold bars products have the manufacturer’s mark on them
• According to the regulations of the Ministry of Commerce, all kinds of alloys must
contain the stamp of the factory that manufactured them.