including without limitation, payment data, and other data we collect from you or
from other sources or those you provide to us (“Data”). In order to access and use
the www.ounce.com.sa website or application (collectively the “Site”), the services
and applications (collectively the “Services”). We understand the importance of this
data, and we are committed to protecting and respecting your privacy. Please read
the following carefully to understand our data practices. By using our services, you
Precious Metals, which owns the Ounce website and app. References to “you” or
“user” are references to you as an individual or legal person, as the case may be.
What data may we collect from you?
We may collect and process the following data:
Data you provide by filling in forms on the Site, including data provided when
registering to use the Site and other shared registrations (eg social media logins),
subscribing to our services, publishing materials, or ordering other services.
Data you provide when entering a competition or promotion through our site,
completing a survey or polling, or submitting reviews, testimonials or feedback.
Data you provide to us, or that we may collect from you, when you tell us about any
difficulty you encounter when using our site.
Record correspondence if you contact us.
General, aggregate, demographic, and non-personal data.
If you download or use our mobile application, we may be able to access details
about your and your mobile location, including your device’s unique identifier.
Details of the transactions you have made through our website and details of our
processing and delivery of the goods you have ordered.
Details about your computer, including, for example, your IP address, operating
system and browser type, as well as data about your general use of the Internet (for
example, by using technology that stores data on or accessing your device, Such as
cookies, conversion tracking code, web beacons, etc. (collectively “Cookies”)).
Your email address that has been provided to us by third parties who have confirmed
to us that they have obtained your consent to share your email address.
Any other data we consider necessary to enhance your experience using the Site.
How will we use your data?
We may use the data in the following cases:
To provide you with information, products or services that you request from us or
which we think you may be interested in, and where you have agreed to be contacted
for such purposes.
To provide you with location-based services, such as advertising, search results, and
other content tailored to you.
To carry out the obligations arising from any contracts entered into between you and
any other party using our site, or between you and us.
To improve our services and to provide better and more customized services.
To ensure that the content of our Site is presented in the most effective manner for
you and the device you use to access our Site.
To notify you of changes to our site.
For any other reason we deem necessary to enhance your browsing experience on
To administer incentive programs and fulfill your requests for such incentives,
and/or to allow you to participate in competitions and to notify you if you win.
To whom can we disclose data?
Data about our customers is a very important part of our business. We therefore only
share data as described below and with companies that follow practices that have, at
To provide our Services, we may cooperate with other affiliates or non-affiliated
service providers (for example: logistics companies used to deliver products to you,
marketing companies, payment processors for online transactions, etc.). In order to
carry out your transactions, these other companies may store the data in a digital
wallet so that your use of our services is more efficient.
You understand how important it is for these companies to have access to relevant
data to perform their tasks. We make sure that these companies do not use the data
for other purposes. We may also receive data from these companies (eg: delivery
data and updated addresses), for the purpose of using them (eg: to correct our records
and deliver merchandise for any purchase you make). By using the Site, you consent
to the transfer, storage, use, and disclosure of data between our affiliates and nonaffiliated service providers wherever they are located. Provided that these companies
are contractually committed to respecting data privacy.
Marketing and promotions.
We may also use the data to provide you with information about goods and services.
which may be of interest to you as well as enhancing your experience in browsing
and using the Site, service messages, new features and improvements, special offers
and events of interest. We may communicate with you via various channels,
including but not limited to emails, web notifications, publications, telephone,
application messages, and news article transfer cards.
Business Transfer: In the event that our company or virtually all of our assets are
acquired, customer data will be one of the assets transferred to the new owner.
Protecting our Site and Other Sites:
We disclose a customer’s account and other personal data when we believe such
disclosure is appropriate to comply with laws and investigations to enforce laws and
to protect the rights, property, or safety of our users or others. This includes
exchanging data with other companies and organizations for a variety of reasons,
including fraud protection and credit risk reduction.
How do we store your data?
The data we collect from you may be transferred or stored in a location inside or
outside the Kingdom of Saudi Arabia. It can also be processed by a team working
inside or outside the Kingdom of Saudi Arabia. However, this staff works for us.
This staff is involved, among other tasks, in fulfilling your order, processing
payment details and providing support services.
if required to comply with any law. The data may be transferred, stored, processed,
and used by our affiliates or non-affiliated service providers in one or more
A country outside the country to which you belong. It is also possible to transfer and
store your payment data by our affiliate companies to process payments and provide
technical support services.
What protection standards do we apply?
We take the necessary technical, commercial, technical, and administrative steps to
protect data from unauthorized access, alteration, disclosure or destruction. We may,
for example, use encrypted electronic technology to protect data as it is being sent
to our site, as well as an external electronic firewall, and electronic firewall
technology on the computer hosting our site so that we can block malicious attacks
on the network. Only employees, service providers and agents who need to know
the data will be allowed to access it in order to carry out their work.
It is important for you to ensure that your password and the device you use to access
our site are protected to avoid any unauthorized access by third parties. You are
solely responsible for keeping your password strictly confidential, for example, be
sure to sign out after you have finished using a common use device.
Unfortunately, sending data over the Internet is not completely secure. Although we
will do our best to protect the data, we cannot guarantee the security of the data
transmitted to our site, and you are solely responsible for the risks of sending any
How do you access and modify the data?
You can access a wide range of data about your account and your interactions with
the site for the purpose of displaying the data, and in some cases updating it.
Examples of data that you can easily access on the site: If you are registered:
Updated data regarding your most recent purchase orders.
Personally Identifiable Data (including your name, email, password,
communications and personal advertising preferences).
Payment settings (including credit card information).
Email notification settings.
You may refuse to receive our marketing communications in the future at any time
by adjusting your customer communications preferences, through the unsubscribe
link provided in the email communications. To shop through the mobile application,
you will need to adjust the notification settings in the general section of your mobile
In addition, our system will place cookies when you log in to the site and this is to
ensure a pleasant and smooth user experience through the site. You can disable
cookies by changing your browser settings. If you disable cookies, this will affect
how our website works and you may not be able to access or use some or all of the
functionality of the website. For example: Performance cookies collect information
about how you use the Site – ie which pages you visit most often – allowing us to
provide you with relevant and targeted options that enhance your browsing
experience and use of the Site.
We may retain a copy of the data for the purposes of compliance with laws, in
particular when you update information where we keep a copy of the prior data for
Site and it will remain in effect from the date of its publication on the Site or upon
the date we specify as the date of its entry into force.
We may periodically send email reminders of our notices and terms, but you should
check your frequent visit to our site for the latest changes.